Redesigning Zomo App to Fix
UI/UX Painpoints
Redesigning Zomo App to Fix
UI/UX Painpoints
Redesigning Zomo App to Fix
UI/UX Painpoints
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9:41
Company
Zomo
Role
UI/UX
Designer
Timeframe
8 Weeks
Year
2025
I identified several problems in the recent
Zomo video conferencing and online
meeting app, which I classified as
UI/Ux painpoints
I identified several problems in the recent
Zomo video conferencing and online
meeting app, which I classified as
UI/Ux painpoints
UI PAIN POINTS 😠
BEFORE & AFTER SCREENS
BEFORE & AFTER SCREENS
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Button texts had
an unclear command
Button texts had
an unclear command
UX PAIN POINTS 😠
Occurrence of redundant steps during onboarding
The journey began with the onboarding process. Users are required to sign-up with third parties and email, followed by profile creation and topped with security setup.
Occurrence of redundant steps during onboarding
The journey began with the onboarding process. Users are required to sign-up with third parties and email, followed by profile creation and topped with security setup.
Before Onboarding screens
Before Onboarding screens
Instead of just redesigning,
I did a deep dive analysis
using the 5 whys methodology
to understand the root cause of the problems
Instead of just redesigning,
I did a deep dive analysis
using the 5 whys methodology
to understand the root cause of the problems
''How Might We simplify our onboarding
process while still effectively engaging users
and gradually personalizing their
experience?
''How Might We simplify our onboarding
process while still effectively engaging users
and gradually personalizing their
experience?
Using the Eisenhower matrix, I proritized solutions that will have the highest impact while remaining feasible.
SOLUTION
After ideation, I came up with a solution
which allows users to go through
onboarding steps optionally.
After ideation, I came up with a solution
which allows users to go through
onboarding steps optionally.
Have you used a video conferencing app before?
Have you used a video conferencing app before?
No, I have not
No, I have not
Yes, I have
Yes, I have
9:41
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Skip intro
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Redesign Screens (Before & After)
Redesign Screens (Before & After)
Redesign Screens (Before & After)
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Home Page
Home Page
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made prominent
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Increased error
rates:
Meeting hosts remove participants
unknowingly due to lack of confirmation
Increased error
rates:
Meeting hosts remove participants
unknowingly due to lack of confirmation
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participant now added
Confirmation to remove
participant now added
What I learnt
What I learnt
Iterative Problem solving using the 5 WHYS methodology
Progressive disclosure in onboarding
Balance between immediacy and history
Iterative Problem solving using the 5 WHYS methodology
Progressive disclosure in onboarding
Balance between immediacy and history
Thanks for watching!!
Thanks for watching!!
Thanks for watching!!
Email : mercyoghenechohwo@gmail.com
Email : mercyoghenechohwo@gmail.com
Email : mercyoghenechohwo@gmail.com